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All our products are available on Amazon.com for 3 territories: The United States, Canada, Germany or pickwill.net worldwide.
Please read our shipping policy for more information.
We accept most major credit cards (Visa, Mastercard) as well as PayPal.
State laws require us to charge sales tax to addresses in most states. If your state requires it, you’ll see sales tax added at checkout.
There are multiple reasons as to why you may not have received your order confirmation: It is possible that you have entered your email address incorrectly. Please check your spam folder. It is possible that the order confirmation has been filtered as spam. The order process may have not been completed correctly. If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.
Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@pickwill.com.
All orders are processed within 48 hours after they placed.
If your purchase hasn’t dispatched yet, send us an email to support@pickwill.com as quickly as possible. We will do our best to accommodate, however, if the order has already been shipped out, we will not be able to make any changes.
After an order has shipped, you can track all your packages here: https://pickwill.net/tracking
We try to make sure everything runs smoothly–but life happens. Email us at support@pickwill.com and we’ll sort it out for you!
Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:
Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.
Please read our return policy for more information.
We want you to enjoy our product for many years.
However, if any defects in materials or craftsmanship of our knives were found within 12 months from the date of purchase, you can easily return the product. During this period, we don’t provide repair service but do replace, at no charge, a damaged product with a new one. Our Paudin’s warranty doesn’t cover wear from normal use or damages resulting from use other than the intended purpose of the item.
If there are any issues with your Pickwill products, please contact us through the website or at support@pickwill.com, so we can offer the most appropriate solution to you.
We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.